Report Details

Cargo Incident Report # 0707-1 Type: Injury Date of Incident: July 3, 2007 Location: IAH Routing: NW 1153 MSP – IAH AWB: 012 MSP 60932874 Description of Animal: Dog in a 500-size kennel (Name not supplied to NW by shipper or consignee) Description of Incident: The dog sustained a small cut injury to its right paw when it escaped from its kennel during ground handling at IAH. The dog was quickly recovered and placed back in it’s kennel. Cause of the Incident: 1. Poor kennel design. The kennel met USDA requirements; however its overall flexibility allowed the door frame to deflect out of shape to the point that the locking pins could no longer secure the door. The dog sustained a cut to its paw when it slipped through the partially-opened door.

1. Failure to comply with NW policy The accepting agent failed to follow established company policy to secure the kennel door with releasable plastic straps.
   Corrective Action Taken: NW reiterated its kennel acceptance policy and procedures with all agents.