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Pet Travel Incident Details

Hawaiian Air

Loss Cat
Flight NA2 From: HNL (Honolulu Intl) To: LAX (Los Angeles Intl) Incident at: HNL (Honolulu Intl)
Incident Date: July 14, 2009 Report Date: September 2009

Report Details

HAWAIIAN AIRLINES

ANIMAL INCIDENT REPORT

Date: 14JUL09 Time: 10:57 a.m. Reporting Station: HNL Flight: HA2 From: HNL To: LAX

Animal Information: Name: Moya Description: Tabby cat, gray and orange

Incident: Passenger checked in at 10:47 a.m. At 10:57 a.m., the porter took the kennel to the bag room. Cat escaped in the bag room and the porter did not report it. Cat was not discovered as missing until the flight was airborne to LAX.

Cause:
Kennel was not properly secured after TSA inspection.

Corrective action: Disciplinary action has been taken with the porter and he will not be allowed to work on HA contract. $225 pet fee was refunded to passenger.

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