Report Details

Carrier and Flight Number AA, 1273 (RNO); Animal was never dispatched on flight

Date and Time of the Incident 14-Aug-09

Narrative Description of Incident The shipper stated: “…because it was such a small puppy, it rode up front with the driver to the airport so we could evaluate it as to whether it was strong enough to make the flight to its new home....By missing its flight, it sat an additional two hours without supplements. This is when the puppy crashed and died a few hours later….We do want to acknowledge and thank your employee that noticed the puppy was in distress and took immediate action….”

Narrative Description of Cause of the Incident AA employee noticed the puppy looked ill, thus, the Shipper was contacted. AA took the puppy to a local vet where it died.

Narrative Description of any Corrective Action Taken in Response to Incident None