Report Details

Description of the Incident: Dog escaped kennel upon arrival in Houston (IAH).

Description of the Cause of the Incident: Kennel was not secured with cable ties and dog was not properly acclimated to his kennel prior to flight. Animal was able to push door open and escape. While running loose on the airport tarmac, the animal injured his paws and he was treated by a local veterinarian at Continental’s expense. Animal traveled to its final destination the next day.

Description of any corrective action taken: Continental’s policy already required cable ties for the kennel door and Continental intends to continue this policy.