Report Details

August 15, 2011

TOTAL ANIMALS SHPPED DURING REPORTING PERIOD: 10,529 TOTAL REPORTABLE INCIDENTS DURING PERIOD: 1 % OF REPORTABLE INCIDENTS TO ANIMALS HANDLED: 0.01%

INCIDENT #1: CO flight #1463 Houston to Salt Lake City Dog – Yorkshire Terrier / 10 years old August 11, 2011 Male / Name: “Chuy”

Owner/Guardian

REDACTED

NARRATIVE DESCRIPTION

Description of the Incident: Upon arrival into Salt Lake City, the pet Yorkie was deceased.

Description of the Cause of the Incident: The owners declined Continental’s offer to conduct a necropsy on their pet and opted to take it home and bury their pet at home. They commented that their dog was very old and wasn’t well and had diabetes. They also said they had expected this to happen. Chuy had also never been in a kennel before nor had he flown but they had no choice but to bring him with them. They thanked our agents for caring for him and for their sympathy and said they did not blame Continental nor did they feel we had done anything wrong. An internal investigation showed that the animal was handled properly throughout the journey from Cleveland to Houston to Salt Lake City, and there appeared to be no issues until arrival.

Description of any corrective action taken: None as the cause of death was likely a preexisting condition and not related to Continental Airlines’ handling.