Report Details

Carrier: Delta Air Lines - Baggage Flight Number: Delta 2839 Date and Time Of Incident 9/28/2015 11:30 Type of Incident: Injury Description of Animal Name: Kipper Breed: Labrador Retriever Description of Incident: Pet kennel fell from cart reportedly injuring pet's leg or paw. Cause of Incident: The pet's kennel was offloaded and secured in a cargo cart. As the cart pulled away from the unloading area, the kennel apparently rolled inside the cart. The cart curtains were drawn but did not prevent the kennel from exiting the cart. The pet's owner advised he noticed a slight limp. The owner advised the dog was taken to vet who indicated the dog suffered an injury. Corrective Action Taken: Immediate observation of Kipper did not indicate injuries. Delta requested the owner to have a vet check the dog out at the airline's expense. The owner reported the vet discovered a hairline fracture and soft tissue swelling. After several requests a written diagnosis and vet bill has not been received by Delta to document an injury and provide basis for reimbursement of the wet fees. The baggage charges were refunded.