Report Details

Carrier: Hawaiian Airlines

Flight Number: HA50

Date & Time of Incident: 10/21/2022 12:00 AM

Type of Incident: Death

Description of Animal:

Breed: French Bulldog

Animal Name: BALOO

Description of Incident: Upon arrival on HA50 on October 21st, it was discovered that Baloo was unresponsive. It was determined he had passed away.

Cause of Incident: Pending necropsy

Corrective Action Taken: The Cargo Agent spoke to the customer and advised that HA would arrange for a necropsy and other services, but the customer declined. Customer stated they would follow up with a vet on their own. Currently working to process a refund to the customer for shipping charges. Customer has also inquired about other costs related to vet bills, necropsy, etc. Customer was advised that someone from HA would be in contact with them to discuss this matter further.