Report Details

April 12, 2007

United Flight: 861 IAD/GRU

March 28, 2007 Animal: Dog – Lhasa Apso

Narrative Description: Description of incident: Customer was traveling with two dogs, same breed Lhasa Apso. The dogs were checked-in at San Diego, connecting through Washington Dulles (IAD) with a final destination on United to Sao Paulo (GRU). Upon arrival in Sao Paulo one of the dogs was deceased. Brazilian authorities refused to release the dog through customs and demanded the dog be returned to the United States. Due to this delay upon arrival in IAD a veterinarian determined an autopsy would not be viable.

Description of cause of the incident: Without an autopsy cause of death could not be determined. Kennel was intact and other dog belonging to customer was healthy.

Description of any corrective action taken: None. United procedures were followed.